Support and FAQs |
General |
Do I need to be a member? No. You simply pay as you go. |
How long are the Scenes or Movies? We have split all our films up into bite-size scenes. Each individual scene is approximately 15 minutes in length. We have done this for two reasons: It saves you time because smaller files are quicker to download It gives you greater freedom to choose exactly what you want (kind of like buying one song instead of the whole album!) We also offer a selection of whole movies. |
How much does it cost? Streams: (GBP) 1 Ticket 2.58 3 Tickets 6.50 5 Tickets 12.26 Downloads (GBP) 1 Ticket 3.87 3 Tickets 9.06 5 Tickets 12.26 |
Streaming Vs Downloading |
What is the difference? Streaming is live like TV. However, unlike TV you can pause, rewind and fast forward. If you choose this option you can start watching straight away but can only view the content once. There is no downloading involved in streaming and no files remain on your computer - it's all done at our end. Streaming is slightly more economical than downloading. Downloading takes a little bit longer but unlike streaming once you've downloaded your selected scene/s you can then keep them forever and ever and play them as many times as you wish. Very few companies allow you to do this. On most other sites you have a rental period, which expires and the files disappear. Whilst watching, you will have the same controls at your fingertips as if you were watching a DVD (play, forward, rewind, skip etc). Downloading involves us sending you a file that you save to your Hard Drive or to a disc if you wish. Downloading speed depends on your Internet connection (click here for more info). Downloading is slightly more expensive because you get to keep it forever and the picture quality is slightly better. |
What is the picture quality like? If you stream the picture quality will be as good as watching a DVD If you download the picture quality will be even richer than streaming because the file size is bigger. |
Can I buy the DVD? Yes but because we are a British company, UK licensing laws prohibit us from selling the DVDs online. Please click here for a complete list of UK Stockists nationwide. |
Payment |
Is there a recurring fee? Absolutely not! You just pay as you go. |
How can I pay? We accept payment via the following credit cards Mastercard Visa |
What will appear on my Credit Card statement? Ccbill.com |
Technical Mac or PC Windows Media Player 9, Flip for Mac or VLC Player Connection Speed A broadband / cable / DSL connection is recommended Windows Windows Media Player |
Browsers: We would always advise you to get the latest browser update, to enhance your experience of the website. Please see below for the updates: Internet Explorer Firefox Windows Media Player |
Copyright Can I share the files with someone else? |
No. This is an infringement of Copyright Laws. We hope this all makes sense but if we haven't answered your question then please get in touch: support@joybear.com |
